Privacy Policy

Pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR)

Last updated: 24 April 2026

This privacy policy describes how we collect, use and protect the personal data of users who visit rinoncccnapoli.com and/or use our services.

1. Data Controller

The Data Controller is:

Panzuto Gennaro
Address: Via Mario Pomilio 33, 80147 Naples, Italy
VAT: IT10264921213
Email: info@rinoncc.it
Phone: +39 377 100 0717

2. Personal Data Collected

We collect the following categories of personal data:

Data provided by the user when booking: full name, email address, phone number, pickup and destination locations, date and time of service, number of passengers, any special requests (child seats, pets, extra luggage), notes for the driver.

Data provided via the contact form: name, email address, phone number, subject and message content.

Data collected automatically during browsing: IP address, browser type and version, operating system, device used, pages visited, time spent on site, date and time of access, referring website, approximate geolocation (via IP).

3. Purpose and Legal Basis of Processing

Performance of a contract (Art. 6(1)(b) GDPR): contact and booking data are used to organise and provide the requested transport service — sending booking confirmations, coordinating with the driver, service-related communications, managing changes or cancellations.

Legal obligations (Art. 6(1)(c) GDPR): compliance with Italian accounting, tax and regulatory obligations.

Legitimate interest (Art. 6(1)(f) GDPR): anonymised browsing data to ensure the security and functioning of the website and to improve the user experience.

Consent (Art. 6(1)(a) GDPR): for the use of analytics, marketing and support chat cookies. Consent may be withdrawn at any time through the cookie settings on the website.

4. Cookies and Tracking Tools

Our website may use the following third-party tools, which collect data about user behaviour, subject to consent where required:

Google Analytics — analysis of site visits and user behaviour. Data is anonymised and used solely for statistical purposes.

Google Ads — conversion tracking and display of relevant advertisements.

Facebook Pixel (Meta) — conversion tracking and ad campaign optimisation on Facebook and Instagram.

Hotjar — user behaviour analysis (heatmaps, session recordings) to improve the website. Personal data is not recorded.

Tawk.to / LiveChat — real-time support chat service. Conversations may be retained for service quality purposes.

You can manage these tools via the cookie banner on the site or through your browser settings.

5. Sharing Data with Third Parties

Personal data is never sold or shared with third parties for commercial purposes. Data may be shared only in the following cases:

Drivers: name, phone number, booking details and pickup location are shared with the assigned driver solely for the purpose of providing the transport service.

Technical service providers: the tools listed above (Google, Meta, Hotjar, Tawk.to, LiveChat) process data in accordance with their respective privacy policies and with appropriate safeguards.

Hosting and infrastructure providers: the website is hosted on servers that ensure adequate security measures in compliance with the GDPR.

Consultants and professionals: accountants, legal advisors and other professionals, to the extent necessary for their engagement and in compliance with confidentiality obligations.

Competent authorities: where required by law or by order of a judicial authority.

6. Data Transfers Outside the EU

Some of the third-party services used (Google, Meta, Tawk.to) may involve the transfer of data to countries outside the European Union or the European Economic Area. In such cases, transfers are carried out in compliance with the safeguards provided by the GDPR, including European Commission adequacy decisions (such as the EU-US Data Privacy Framework) and/or standard contractual clauses approved by the Commission.

7. Data Retention Period

Personal data is retained for the time strictly necessary to fulfil the purposes for which it was collected:

— Booking and contractual data: 10 years from the date of service, in compliance with Italian tax and accounting obligations.
— Contact form data: 2 years from the request.
— Chat conversation data: 12 months.
— Browsing data: 26 months (Google Analytics) or according to individual tool settings.
— Cookies: according to the durations set out in the Cookies and Tracking Tools section of this policy.

After these periods, data is deleted or anonymised.

8. Your Rights

In accordance with Articles 15-22 of the GDPR, you have the right to:

— Access: obtain confirmation of whether your personal data is being processed and access to such data.
— Rectification: obtain the correction of inaccurate data or the completion of incomplete data.
— Erasure: obtain the deletion of your data, where permitted by law.
— Restriction: obtain the restriction of processing.
— Data portability: receive your data in a structured, commonly used and machine-readable format.
— Objection: object to the processing of your data on legitimate grounds.
— Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of processing based on consent given prior to withdrawal.

To exercise your rights, send a request to: info@rinoncc.it. We will respond within 30 days.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, destruction or disclosure. Access to data is limited to authorised personnel who require it for service delivery.

10. Automated Decision-Making

Personal data processing does not involve automated decision-making or profiling within the meaning of Article 22 of the GDPR.

11. Links to Third-Party Websites

The website may contain links to third-party websites. Rino NCC Napoli is not responsible for the privacy policies or content of such websites.

12. Changes to This Policy

Rino NCC Napoli reserves the right to amend this privacy policy at any time. Changes take effect upon publication on the website. The date of the last update is indicated at the top of this page.

13. Contact Us

For any questions regarding this privacy policy or the processing of your personal data, contact us:

Email: info@rinoncc.it
Phone: +39 377 100 0717
WhatsApp: +39 377 100 0717