Cancellation Policy

Cancellation Policy

Last updated: 24 April 2026

Free Cancellation

You may cancel your booking free of charge up to 48 hours before your scheduled transfer.

Late Cancellation (less than 48 hours)

If cancellation is requested less than 48 hours before the scheduled service, no refund will be provided.

No-Show

If the passenger does not arrive at the agreed pickup point within 20 minutes of the scheduled time, without having cancelled the booking or communicated any delays, and without being reachable at the provided phone number, the contract is considered terminated and no refund will be due.

If the no-show is due to flight or train delays, please contact us immediately. In any case, refunds for third-party disruptions should be requested directly from the responsible airline or railway company.

Booking Changes

More than 48 hours before the service: you may modify your booking without penalty. Any price differences will be charged or refunded accordingly.

Within 48 hours of the service: changes are subject to availability and may incur a surcharge. If the originally booked vehicle is unavailable, the service may be performed with a different vehicle.

All changes are only valid when confirmed in writing.

Cancellation by Us

In rare cases, we may need to cancel a booking due to force majeure or service unavailability. In such cases:

— You will not be charged
— If payment has already been made, you will receive a full refund
— We will do our best to offer you an alternative solution

How to Cancel or Modify

You can cancel or modify your booking by contacting us via:

Email: info@rinoncc.it
Phone: +39 377 100 0717
WhatsApp: +39 377 100 0717

Summary

For full terms, please see our Terms & Conditions.